Thank you for reaching us. We are happy to help you. Please follow the given
instructions carefully before claiming your order return and refund.

Q. Within how many days can I claim my order return and refund?

Ans. Order return & return can be claimed by the customer within 7 business days after order has been delivered to their address (as mentioned during fetching the order).

Q. What are the conditions for product return and refund?

Ans. Order return & refund can be asked under following two conditions

  1. The order has not been delivered to your address (make sure you have produced the right address during fetching the order).
  2. Wrong or damaged product has been delivered.

Q. What is the procedure of order return & refund?

Ans. Email us to refund@newluxurybags.com with a subject “Refund of my order no. (mention your order no.)”. Please mention your name, order no., and contact number (mobile or landline) in the said email. We will check your application within 24 hours, and contact you for necessary verification. The order return & refund process will be initiated thereafter within next 48 hours.

Make sure the ordered product is unused, and the original packaging is intact during claiming the return & refund.

Q. What will be the percentage of refund?

Ans. We ensure a 100% refund for your cancelled or returned order.

Q. Who will bear the shipping cost of product return?

Ans. Ta Marque company will bear all the associated costs of order return.